Shipping policy
Shipping Policy
Thank you for shopping with Se7enVault. We are committed to providing reliable shipping and transparent delivery information for all customers.
Please read this Shipping Policy carefully before placing an order.
Order Processing
Orders are typically processed within 1–5 business days after payment confirmation.
Processing times may vary during:
- holidays
- promotional periods
- new product launches
- high order volume periods
Orders are not processed or shipped on weekends or public holidays.
Shipping Timeframes
Estimated shipping times vary depending on your location and the product ordered.
Australia
Estimated delivery: 5–15 business days
International Orders
Estimated delivery: 7–25 business days
Please note that shipping estimates are not guaranteed and may be affected by:
- customs clearance
- carrier delays
- severe weather
- peak shipping seasons
- regional disruptions
Shipping Costs
Shipping costs are calculated at checkout based on:
- destination
- package size
- shipping method
- product weight
Occasionally, Se7enVault may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Tracking updates may take several business days to appear depending on the carrier.
Customs, Duties & Taxes
International customers may be responsible for:
- customs duties
- import taxes
- VAT/GST
- additional handling fees
These charges are determined by your local customs authority and are the responsibility of the customer.
Se7enVault is not responsible for delays caused by customs processing.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are accurate before completing checkout.
If an incorrect address is provided:
- we cannot guarantee successful delivery
- additional shipping fees may apply
- refunds or replacements may be denied if the order has already shipped
Please contact us immediately if you notice an error in your shipping information.
Lost, Stolen, or Delayed Packages
Se7enVault is not responsible for:
- lost or stolen packages marked as delivered
- delays caused by shipping carriers
- delays caused by customs or external factors beyond our control
If your package appears lost in transit, please contact us and we will do our best to assist with the carrier investigation process.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- your order number
- photos of the damaged item
- photos of the packaging
We will review the issue and work toward an appropriate resolution.
Multiple Shipments
Some orders may arrive in separate packages depending on:
- warehouse availability
- supplier locations
- product type
You may receive multiple tracking numbers for a single order.
Shipping Restrictions
Certain products may not be available for shipping to specific countries or regions due to legal, carrier, or customs restrictions.
We reserve the right to cancel orders that cannot be fulfilled to the destination provided.
Contact Us
If you have questions regarding shipping, tracking, or delivery, please contact:
Se7enVault
Email: support@se7envault.com
We appreciate your business and thank you for shopping with Se7enVault.